Returns Policy

Westwind Moto Return Policy

Adventure / Street and Vintage Pannier / Accessories Returns

Westwind allows up to 30 days for returns and refunds upon delivery of the Product.  If 30 days have gone by since your purchase, please reach out to Westwind support, and we can offer you a credit or exchange for other items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include the original packaging/tags accompanying the item.

Warranty Returns/Replacement/Repairs

For warranty issues, please contact support@westwindmoto.com with a detailed description of the issue and attach any applicable photos to help illustrate the issue you are experiencing. Upon review, our customer service representative will be in contact with you directly to discuss repair or replacement details.

To complete your return, we require the original order number and the authorized return order number. Please contact our customer service department to obtain a return authorization.

Please do not send your purchase back without receiving a return authorization prior.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to Westwind errors
• Any item that is returned more than 30 days after delivery

Refunds (if applicable):

Once your return is received and inspected, Westwind support team will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, or any additional requests.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hrs or the next following business day following your return approval.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Also, please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@westwindmoto.com 

 

Sale items (if applicable)

On Sale items are final sale, and cannot be refunded. Product Warranty and repairs still apply. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@westwindmoto.com to obtain your return/exchange authorization.

 

Shipping

To return/exchange/repair your product, you should mail your product to: 127 Pathlane Road, Richmond Hill, Ontario, Canada L4B 4R1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund.

Depending on where you live, the time it may take for your exchanged product to reach you, and given the Covid-19 pandemic situation and it’s effect on carriers, please be ready to expect delays on shipments. Refer to your tracking number for detailed delivery updates. 

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and thus, the responsibility for tracking return shipments is held by the end customer.